Question 1

What payment options do you accept?

Accepted Answer

We accept card payments, PayPal, Apple Pay and Shop Pay.

Question 2

Can I track my order?

Accepted Answer

All packages are tracked.
 If you would like to get the tracking number associated to your order, please email carlamandine@gmail.com

Question 3

Can I change my address?

Accepted Answer

You may change your address as long as you contact me before your order has shipped at carlamandine@gmail.com

Question 4

Are the prints framed?

Accepted Answer

Unfortunately, I do not offer framed prints at the moment. 
 The prints being shipped rolled, protects them from any possibility of strokes or imperfections created during the shipping.

Question 5

What happens if my print arrives damaged?

Accepted Answer

To ensure your print arrives safely, we ship your print in a robust mailing tube but if by any chance your order arrives damaged, all you have to do is send us some photos of both the print and the packaging to carlamandine@gmail.com
and we will send you a replacement ASAP.

Question 6

Can I add a personalized note to my order?

Accepted Answer

Yes you can! You can ad a personalized note during the checkout when purchasing a print on this online boutique

Question 7

Are the prints hand signed by Carla?

Accepted Answer

Yes, all the prints are signed.

Question 8

Size of prints with white border?

Accepted Answer

The different border options do not change the selected size of the print. Whether you choose a « 3cm border » option or a « borderless » option, the print size stays the same.

Question 9

What is a fine art print?

Accepted Answer

The difference between a fine art print and a regular poster, is that a fine art print is printed in very high quality acid-free paper, using a printing technique called Giclée that produces rich and saturated colors guaranteed to last for years without loosing its original beauty.

Question 10

Do you sell the original paintings?

Accepted Answer

Yes, you can find Carla's available original artworks on the page ‘Originals’ of this online boutique

FAQ

Frequently Asked Questions